FAQ

We are a professional manufacturer specializing in the design, production, and export of helmets, with over 15 years of industry experience. We operate our own factory and are certified under the ISO9001 Quality Management System, along with multiple international safety certifications. Our products are exported to more than 50 countries worldwide.

Our products comply with and are certified to numerous international safety standards, including:DOT/ECE/CE/CCC...

We produce a full range of helmet products, including:
1.Motorcycle helmets (Full-face, Open-face, Modular/Flip-up)
2.E-bike/E-scooter helmets
3.Specialized helmets (Racing, Off-road, Industrial Safety, etc.)
4.Customized designs based on client requirements.

We employ advanced manufacturing techniques and a strict quality control system:
1.Use of high-impact materials (e.g., ABS, PC, Carbon Fiber).
2.Multi-layer liner and buffer structure design.
3.100% pre-shipment impact testing.
4.Third-party test reports are available upon request.

Standard products: 500 pieces per model/design.
Customized designs: 1000 pieces per model/design.
For new clients, we can offer a trial order of 300 pieces for the first transaction.

Absolutely. We offer comprehensive OEM/ODM services:
Custom colors and graphics.
1.Brand logo printing
2.Custom packaging.
3.Design adjustments based on market needs.
4.Custom tooling/mold development incurs an additional one-time fee.

1.Standard products: 30-45 days.
2.Customized designs: 45-60 days (depending on design complexity).
3.Rush orders: Expedited processing can be negotiated.

We are committed to providing high value-for-money products because:
1. We are the direct factory, eliminating middleman markups.
2. Economies of scale from mass production.
3. Tiered pricing based on order quantity.
4. Regular promotional models are available.

We offer flexible payment terms:
1.T/T(TelegraphicTransfer): 30% deposit, 70% balance before shipment.
2.L/C (Letter of Credit):We accept sight L/C.
3.More flexible terms can be negotiated for long-term partners.

Ex-Works (EXW) prices do not include freight. We can arrange shipments as per yourpreference:
1.FOB (Free On Board)
2.CIF (Cost, Insurance &Freight)
3.DDP(Delivered Duty Paid)
Freight quotes are provided separately based on destination,cargo volume, andshipping method.

Yes, we encourage clients to test samples first:
1.Samples of existing models: 1-2 pieces are free of charge; the client only pays forshipping.
2.Customized samples: Charged at cost price.
3.Samples are typically dispatched within 3-7 business days.

The sample fee can be deducted from the payment for the subsequent formal order, provided the order volume meets a pre-agreed quantity.

We implement a multi-layer quality control process:
1. Incoming raw material inspection.
2. In-process inspections during production.
3. Final random sampling and full inspection for critical parameters.
4. Clients may arrange third-party inspections (e.g., SGS, BV).
5.We welcome clients or their representatives to conduct factory inspections.

Yes, we are certified under:
1.ISO 9001:2015 Quality Management System.
2.BSCI(Business Social Compliance Initiative) audit.
3.We regularly undergo third-party audits commissioned by clients.

Our monthly production capacity reaches 200,000 helmets, with multiple production lines
operating simultaneously:
1.Capable of handling multiple orders concurrently.
2.Priority scheduling for long-term partners during peak seasons.
3.Contingency plans in place for urgent capacity increases.

We arrange shipping based on client needs:
1.Sea Freight: Economical for large volume orders.
2.Air Freight: Suitable for urgent orders or samples.
3.Land Transport: Applicable for neighboring countries.
4.Multimodal Transport:Optimizes cost and transit time.

1. Major European ports:30-35 days by sea.
2. U.S. West Coast: 18-22 days by sea.
3. Australia: 20-25 days by sea.
4. Air Freight: Typically 5-7 business days

Yes, we provide complete export documentation services,.
1.Commercial Invoice
2.Packing List
3.Certificate of Origin
4.Insurance Documents(ifrequired)
5.Customs clearance documents compliant with the destination country's regulations.

We offer a comprehensive quality guarantee:
1.12-month warranty against manufacturing defects.
2.24-hour response time upon receiving a complaint.
3. We cover replacement or repair costs for confirmed production defects.
4. Ongoing technical support is provided.
1.About product damage Product problems -- Weare responsible for the compensation 
2.The sample is different from thebulk goods -- we are responsible for the compensation 3.Goodsdamaged -- We shall be responsible for the claim

We value long-term cooperation and offer:
1. Building mutual trust during the initial collaboration.
2. Annual rebates based on purchasing volume.
3. Priority production scheduling.
4. Joint development of region-specific products.
5. Marketing and promotional support.

You are most welcome! Please schedule an appointment in advance. We will arrange:
1.A factory tour.
2.Product presentation.
3.Technical discussion meeting.
4.Assistance with local transportation and accommodation(if needed).

It's a simple four-step process:
1.Communicate your requirements (product, quantity, specifications).
2. Confirm the quotation and payment terms.
3. Sign the formal contract.
4. Production begins with regular progress updates.

Please contact our sales team:
Email:Tina@cheifpigeon.cn
Phone:+86-18950577725