We make motorcycle helmets that meet the DOT and ECE 22.06 standards. Lots of people trust our company to make these motorcycle helmets because we do a job. People really trust us to make motorcycle helmets that're safe.We also want to help people if they have problems with their helmets after they buy them no where they are in the world. We make sure that people can get help with their motorcycle helmets even if they are not in our country. Motorcycle helmets, from us are quality and we will help people with them. To help global distributors, wholesalers, and brand partners cooperate more stably and eliminate procurement worries, we officially release our updated overseas after-sales service policy for all international clients.
We have motorcycle helmets like full-face helmets and open-face helmets and half helmets and off-road helmets. All of our motorcycle helmets come with a warranty that's the same everywhere.
We give a 12-month warranty for all motorcycle helmets that we have finished making. This warranty starts on the day we ship the motorcycle helmets.
If our motorcycle helmets have problems that we did not make on purpose like the shell cracking or the liner falling off or the buckle breaking or the visor not working we will fix them for free or replace them.
This warranty is for all the places we sell our motorcycle helmets like Europe and North America and Southeast Asia and the Middle East and South America. So every person who sells our motorcycle helmets in these places can be sure that we will take care of any problems, with the motorcycle helmets.
We have established a dedicated international after-sales team proficient in English and cross-border business processing. For any after-sales feedback from overseas clients, we promise a 24-hour initial response to sort out problems, confirm details, and provide targeted solutions.
For verified product quality defects caused by production processes, we support free replacement, supplementary shipment, and partial refund solutions according to the actual order situation. For product damage caused by long-distance international logistics, we will assist clients in sorting out insurance claims and provide complete shipment documents and proof materials to maximize customers’interests.
In addition to the regular warranty service, we provide lifelong free technical consultation for all cooperative clients. Our team can offer professional guidance on helmet daily maintenance, installation and replacement of accessories (visors, inner liners, buckles), product safety standard verification, and market sales guidance.
Whether you need to solve product usage problems for terminal riders or obtain technical parameter support for secondary brand promotion, we can provide accurate and professional replies at any time.
For long-term wholesale distributors and OEM/ODM customized brand clients, we provide exclusive customized after-sales policies. We can support personalized after-sales docking services according to clients’ local market rules and sales models, including batch product quality tracking, regular product upgrade notifications, and exclusive accessory supply services.
We understand that stable after-sales service is the core of long-term cross-border cooperation. As a professional motorcycle helmet factory, we always adhere to the service tenet of quality first, customer-oriented, and continuously optimize our overseas after-sales system to reduce the operational risks and after-sales costs for global partners.
